PARTNER & CUSTOMER SUPPORT representative

JOIN THE TEAM!

OUR MISSION

To thoroughly train, equip and support our partners to deliver a consistent standard of cleaning excellence and bring life to people as we shine!

OUR VALUES

Honesty • Excellence • Generosity

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WHY BECOME PARTNER & CUSTOMER SUPPORT REPRESENTATIVE?

MORE DETAILS ABOUT BECOMING THE PARTNER & CUSTOMER SUPPORT REPRESENTATIVE

*** This position is full-time in our Kingston office, Monday to Friday, 8:00am-4:30pm (half hour unpaid lunch & 2 paid 15 min breaks daily)***

($25.00 per hr, 40-44hrs per week, 2 weeks holidays per year)

Responsible for:

*All Partner & Customer communication at the office level is funneled through “PC SUPPORT REP” by managing King Kleen office mobile phone, office landline, and support emails during regular weekly business hours.*

 

SUPPORTING OUR PARTNERS

  • Cleaning Partner Hiring: initial Zoom call, determine if good fit, complete the onboard.
  • General office Support to all King Kleen Partners, keeping files up to date.
  • DAILY TRACKING Hours for Cleaning Partners PAY through HCP.
  • HCP – initial training on app & manage Partners through the dashboard.
  • Schedule Cleaning Partners on all jobs & back-up covers when needed.
  • Ensure Health & Safety policies are being followed to the best of your knowledge.
  • Assist Director in scheduling/planning Partner meetings.

SUPPORTING OUR CUSTOMERS

  • Help recruit and Onboard New customers (Sales team will generally close the deal)
  • Set up new Customers in HCP (from signed estimate)
  • General office support to all King Kleen Customers, keeping files up-to-date.
  • Invoicing customers & receiving payments.

Requirements:

  • Experience in accounting, data, and administrative management practises, systems and procedures.
  • Strong planning and organizational skills.
  • Excellent  time management skills and ability to multitask and prioritize work
  • Good judgement and excellent interpersonal skills.
  • Excellent written and verbal communication skills.
  • Attention to detail and problem-solving skills.
  • Computer skills and knowledge of QuickBooks online and other computer software.
  • Knowledge of human resources management practices and procedures.
  • Knowledge of business and management principles.
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