PARTNER & CUSTOMER SUPPORT representative

*** This position is full-time in our Kingston office, Monday to Friday, 8:00am-4:30pm (half hour unpaid lunch & 2 paid 15 min breaks daily)***

($25.00 per hr, 40-44hrs per week, 2 weeks holidays per year)

Responsible for:

*All Partner & Customer communication at the office level is funneled through “PC SUPPORT REP” by managing King Kleen office mobile phone, office landline, and support emails during regular weekly business hours.*

SUPPORTING OUR PARTNERS

• Cleaning Partner Hiring: initial Zoom call, determine if good fit, complete the onboard.
• General office Support to all King Kleen Partners, keeping files up to date.
• DAILY TRACKING Hours for Cleaning Partners PAY through HCP.
• HCP – initial training on app & manage Partners through the dashboard.
• Schedule Cleaning Partners on all jobs & back-up covers when needed.
• Ensure Health & Safety policies are being followed to the best of your knowledge.
• Assist Director in scheduling/planning Partner meetings.

SUPPORTING OUR CUSTOMERS

• Help recruit and Onboard New customers (Sales team will generally close the deal)
• Set up new Customers in HCP (from signed estimate)
• General office support to all King Kleen Customers, keeping files up-to-date.
• Invoicing customers & receiving payments.

Requirements:

• Experience in accounting, data, and administrative management practises, systems and procedures.
• Strong planning and organizational skills.
• Excellent  time management skills and ability to multitask and prioritize work
• Good judgement and excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Attention to detail and problem-solving skills.
• Computer skills and knowledge of QuickBooks online and other computer software.
• Knowledge of human resources management practices and procedures.
• Knowledge of business and management principles.