CAREERS

October 14^th, 2021

Position: PARTNER & CUSTOMER SUPPORT REPRESENTATIVE (FULL-TIME)

 King Kleen is Kingston’s premier commercial cleaning company established in 2010. We are seeking an organized professional to help run our office communications and support requests as we grow. 

All King Kleen Partners and Customers communication at the office level are funneled through the PARTNER & CUSTOMER SUPPORT REPRESENTATIVE via office/mobile phone, and support emails during regular, weekly business hours. Our ideal candidate will be able to stay on top of all requests and ensure they are handled/completed within a timely manner. 

Responsibilities:

•  Cleaning Partner Hiring: Pre-screening Zoom call to determine if they are a good fit. 

• General office support to all King Kleen Partners, keeping files up to date. 

• Daily hour tracking for Cleaning Partners pay. 

• Initial training on service platform and managing Partners entries. 

• Schedule Cleaning Partners for jobs and arrange back-up Cleaning Partners when needed. 

• Ensure Health and Safety Policies are being followed. 

• Assist Director in scheduling/planning Partner meetings. 

• Help recruit and onboard new customers. (Sales team will generally close the deal). 

• Set up new Customers on service platform. (from signed estimate).

• General office support to all King Kleen Customers, keeping files up to date.

• Invoicing customers & receiving payments.

Requirements:

•  Experience in accounting, data, and administrative management practises, systems, and procedures. 

• Strong planning and organizational skills. 

• Excellent time management skills and ability to multitask and prioritize work. 

• Good judgement and excellent interpersonal skills. 

• Excellent written and verbal communication skills. 

• Attention to detail and problem-solving skills. 

• Computer skills and knowledge of QuickBooks online and other computer software. 

• Demonstrated knowledge of human resources management practices and procedures. 

• Demonstrated knowledge of business and management principles. 

This position is full-time in our Kingston office, Monday to Friday, 8:00am-4:30pm.
(Half an hour unpaid lunch & 2 paid 15-minute breaks daily).

$25.00 per hour, 40-44 hours per week, 2 weeks holidays per year.