For “ONGOING” WORK & “ONE OFF” PROJECTS
King Kleen and the Cleaning Partner mutually wish to enter into an agreement on the terms and conditions set out herein.
The Cleaning Partner agrees to provide consistent quality cleaning services to customer locations, in accordance with the specifications set out in the details/descriptions in HouseCall Pro .
KING KLEEN HOLDS THE RIGHT TO REMOVE ANY CLEANING PARTNER IMMEDIATELY IF KING KLEEN MANAGEMENT HAS DOCUMENTED REASON TO BELIEVE THAT THERE IS A CONCERN THAT WE OR THE CUSTOMER HAVE THAT MAY JEOPARDIZE THE RELATIONSHIP WITH THE CUSTOMER. THIS WOULD NOT APPLY IF THE CLEANING PARTNER SERVICED THE CUSTOMER BEFORE THEIR PARTNERSHIP WITH KING KLEEN.
* Cleaning Partner is responsible to have at least 1 King Kleen certified and approved Cleaning Partner who is fully trained in each of your customer locations to cover as backup in case of sickness, injury or holiday time.
The Parties agree to comply with all relevant Legislation, Regulations and/or Codes of Practice, including but not limited to the Employment Standards Act, 2000, Workplace Safety & Insurance Act, Human Rights Code of Ontario and the Occupational Health & Safety Act.
The Cleaning Partner will immediately contact King Kleen Support in the event of any onsite incident or accident by phone and by email. IF IT IS A MEDICAL EMERGENCY CONTACT 911.
The Cleaning Partner will be fully responsible for the replacement cost of any and all keys and fobs in the event of these items being lost/stolen/misplaced if they are in the Cleaning Partners care.
The Cleaning Partner agrees to use their own equipment and chemicals at customer’s locations, if there is an item that is agreed to be King Kleen’s
responsibility, then all expenses are to be emailed for approval to the King Kleen Support prior to being invoiced.
King Kleen is not guaranteeing a specific amount of hours/customers that Cleaning Partners will receive. Cleaning Partners pay is determined prior to the first service date and may vary depending location/requirements.
1- “PAY PER CUSTOMER”
For Cleaning Partners that receive “PAY PER CUSTOMER”(PPC) on ON-GOING customers, OR ARE RECEIVING AN AGREED PERCENTAGE PAY OUT OF A CUSTOMER INVOICE, King Kleen sets that up in HCP (on your CUSTOMER profile NOTES) and pay Cleaning Partners “PPC” or “percentage” weekly (in some cases we may agree to pay monthly). CP NEEDS TO LET ADMIN@KINGKLEEN.COM KNOW IF ANOTHER Cleaning Partner COVERED A “PPC” FOR YOU TO AVOID DOUBLE PAYOUT.
* Cleaning Partners, DO NOT use “punch clock” when they service a “PPC” customer, simply (CONTINUE TO CLICK- OMW, START, FINISH at the correct times AND NOT all together at the same time)
2- “ALL OTHER JOBS”
If it’s not a “PPC”, *Cleaning Partners ALWAYS uses “Punch Clock” to track time to invoice customers accurately and for accurate tracking for Cleaning Partners PAY. Clocking in and clocking out needs to follow the order it is listed in the schedule for each customer that day.
3- “ERROR ON YOUR PUNCH CLOCK”
* Send EMAIL TO firstname.lastname@example.org with the “correct Customer Name and HRS – King Kleen plans to correct it DAILY in our system. *Also if a job takes longer then scheduled in HCP and the extra time is approved by the customer IN ADVANCE then these DETAILS are to be emailed as well to correct the invoice and PAY Cleaning Partner the correct amount. Corrections must be submitted between the end of Cleaning Partners work week and Sunday at 11:59 PM.
Cleaning Partners help keep the daily HCP calendar accurate. If a JOB has been verbally communicated and is not accurate in the CALENDAR, Cleaning Partners contact Support immediately to update the calendar.
The Cleaning Partner agrees to wear King Kleen uniforms when on customer premises. The cost per item is as follows: golf shirt $35.00, full back hats & toques $25.00, hoodies $40.00 plus taxes & shipping.
OWNERSHIP OF RECORDS
It is understood and agreed that King Kleen is the sole owner of all books and records associated with King Kleen’s business, (THIS WOULD NOT APPLY IF THE CLEANING PARTNER SERVICED THE CUSTOMER BEFORE THEIR PARTNERSHIP WITH KING KLEEN) including customer lists and that in the event of termination of the Cleaning Partner Agreement, for any reason whatsoever, the use, control, and ownership of all records including customer lists and contact information, price lists and related information, whether produced by the Cleaning Partner, King Kleen, or by any other person, shall remain the property of King Kleen. The Cleaning Partner recognizes and acknowledges that King Kleen’s list of customers and pricing information is a valuable, special, and unique asset of King Kleen. The Cleaning Partner will not, during or after the term of agreement, however agreement ends, disclose the list of King Kleen’s customers and the customers’ personal or business information, or any part thereof, or any other books and records associated with King Kleen’s business, directly or indirectly, to any person, firm, corporation, association, or other entity for any reason or purpose whatsoever.
RETURN OF DOCUMENTS
The Cleaning Partner agrees that all documents of any nature pertaining to activities of King Kleen including, without limitation, confidential client information, records and books, in the Cleaning Partner’s possession now or at any time during the term of this Agreement, are and shall be the property of King Kleen and that all such documents and all copies of them shall be surrendered to King Kleen whenever requested by King Kleen and immediately upon termination of this Agreement with King Kleen, regardless of the reason for ending this agreement.
KING KLEEN’S PROPERTY
The Cleaning Partner also acknowledges that any equipment, passwords, and security codes provided to the Cleaning Partner by King Kleen shall be considered and remain the exclusive property of King Kleen at all times and shall be surrendered to it, in good condition, promptly at its request or immediately upon the ending of this Agreement with King Kleen.
It is agreed that King Kleen will provide the Cleaning Partner, in the course of the performance of services, with access to confidential client, customer and other confidential information. The Cleaning Partner shall not (either during the performance of the service or at any time thereafter) disclose any information relating to the private or confidential affairs of King Kleen or relating to any trade secrets of King Kleen to any person other than for King Kleen’s purposes and, without limiting the generality of the foregoing, the Cleaning Partner shall not (either during the continuance of the Agreement or at any time thereafter) disclose any confidential information including client lists and contact information, pricing strategies and business information to any person other than for King Kleen’s purposes and shall not (either during the performance of the service or at any time thereafter) use for the Cleaning Partner’s own purposes or for any purposes other than those of King Kleen any such information he/she may acquire in relation to the business engaged in by King Kleen and its associated or affiliated corporations, except as required by law.
The Cleaning Partner shall not, for a period of twelve (12) months immediately following the termination of this agreement for any reason and with or without cause, either directly or indirectly:
Make known to any person, firm, corporation, partnership or other entity, the names or addresses of any customers and clients of King Kleen or any other information pertaining to them;
Call on, solicit, or take away, or attempt to call on, solicit or take away, any of the customers and clients of King Kleen either for the Cleaning Partner or any other person, firm, corporation, partnership or other entity;
Make known to any person, firm, corporation, partnership or other entity, the contents of any mailing or client and customer list prepared or used by King Kleen during or prior to the term of this Agreement; or
Call on, solicit or cause Cleaning Partners or employees of King Kleen to leave their agreement with King Kleen for any reason.
CRIMINAL BACKGROUND CHECK
This agreement is conditional on the Cleaning Partner agreeing to a criminal background check of its principals and employees who provide services at King Kleen customer locations, and upon a satisfactory result of such checks. It is normally the practice of King Kleen to obtain the result of such background check prior to the date services are commenced. In the event that this is not possible, and that we obtain the results after the commencement of services, King Kleen may have no choice but to end this agreement if the results of the criminal background check are not satisfactory. In such a case, you will not be entitled to any notice or pay in lieu of notice, nor will you have any other entitlements, except payment for service rendered up to the date the agreement ends.
INSURANCE (IF APPLICABLE)
The Business Owner Cleaning Partners will, during the term of this Agreement, and at its own expense, maintain and keep in full force and effect: (i) errors and omissions/professional liability insurance on an occurrence; and (ii)
commercial general liability insurance on an occurrence basis having a minimum inclusive coverage limit, including bodily injury, personal injury, and property damage which will be extended to cover Agreements liability, products and completed operations liability, data liability, and owner/King Kleen’s protective liability. The amount of the general liability insurance required shall be a minimum of five million dollars ($5,000,000.00) for any one occurrence. The Cleaning Partner shall give the King Kleen at least thirty (30) days’ prior written notice of material change to, cancellation, or non-renewal of the Insurance policy required under this Article 10. At any time upon request by the King Kleen, the Cleaning Partner will deliver evidence of the insurance coverage required under this Article 14.
The Cleaning Partner will, during the term of this Agreement, and at its own expense, maintain and keep in full force workplace safety and insurance coverage with the Workplace Safety and Insurance Board, under the Workplace Safety and Insurance Act, as amended. At any time upon request by King Kleen, the Cleaning Partner will deliver evidence of the insurance coverage required under this Article 15.
*Cleaning Partners are paid in a manner with the intent to have each CLEANING PARTNER PROVIDE THEMSELVES the below required items*
WORK ATTIRE – When on King Kleen customer sites cleaning partners wear King Kleen logoed uniform shirts. See price guide for logoed attire.
CELL PHONE – to upload and use King Kleen’s cleaning APP, and to communicate with customers.
TRANSPORTATION – to and from customers’ locations.
PERSONAL PROTECTIVE EQUIPMENT (PPE) – to ensure personal and customer safety.
EQUIPMENT & CHEMICALS – Vacuum, mop kit, Health Canada approved disinfectant, etc. (King Kleen has a RECOMMENDED “Success Cleaning Kit” of tried-and-tested EQUIPMENT & CHEMICALS.) This kit can be purchased from King Kleen directly or 3rd party suppliers.
Role & Responsibilities:
Successfully complete initial training/certification and ongoing safety and cleaning training, at requested times.
Properly train other King Kleen Cleaning Partners who are assisting or receiving a customer location.
Abide by all King Kleen policies and procedures to ensure safety and the fulfilment of King Kleen’s Vision.
Attend and interact in all Cleaning Partner requested meetings.
Arrive at customer locations with ALL equipment & chemicals needed to SAFELY & thoroughly clean, and disinfect.
Complete the work with excellence, efficient time management; within the allotted time and the job’s budget.
Achieve customer satisfaction and approval with the completed work.
CUSTOMER SERVICE EXCELLENCE
Strive to maintain a 5-Star Review Rating from your customers through the King Kleen platform.
Stay connected. Perform customer visits, emails, and phone calls at appropriate times.
Be proactive in addressing customer cleaning needs and resolve promptly.
Completion of your customers’ projects daily at scheduled times.
Ensure your schedule is covered when time off is needed, and inform King Kleen PC
Support Rep of the schedule change request at least 1 week in advance.
Maintain and properly care for personal Cleaning Kit (vacuum, tools, etc.)
Be prepared to assist King Kleen Partners when a need arises, to the best of your abilities.
One month written notice, or payment of one months’ service fees in lieu of notice is required by either party should the party decide to end this Agreement. No such notice is required if either party has breached this Agreement. King Kleen shall not, in any event, be liable for loss of anticipated profits of the Cleaning Partner.
By signing below, I acknowledge that I have read and understand this agreement.
I acknowledge that I have had sufficient time to review and consider this Agreement thoroughly; I have read and understand the terms of this Agreement and
our Partnership requirements in it; and I have been given the opportunity to obtain independent legal advice, or such other advice as I may desire, concerning the interpretation and effect of this Agreement, and have either obtained such independent advice or declined to do so, freely and voluntarily. By accepting jobs with King Kleen, I acknowledge that I am 100% responsible for all of the service & safety responsibilities where I am servicing.
I acknowledge that I have read and understand King Kleen’s Health and Safety Policy which includes Bill 168: Workplace Violence and Harassment accessible at the bottom on the Cleaning Partner webpage on King Kleen’s website. (https://www.kingkleen.com/cleaning-partner)
I acknowledge that my certification and legal safety certifications are up-to-date, and I hold King Kleen Corporation Harmless for any of my personal decisions or actions with accepted accounts/customers.